All prices are subject to change. We will give existing customers not less than 14 days notice of any change in price.
Our regular domestic cleaning prices are lower than our one-off prices on the understanding that you book a minimum of four consecutive cleans. In the event that you cancel the service before four cleans have taken place we will be entitled to charge any cleans which have taken place to date at our minimum one-off cleaning rate of £85.00 each and the sum thereby assessed, less any payments previously made, will be due & payable immediately.
Payment is due on completion of the service, unless alternative arrangements have been agreed with us. Payment may be made in cash, by cheque made payable to Proclean, by credit or debit card or by standing order.
Please note we are unable to confirm a booking for a spring clean, carpet clean or any other one-off clean without valid credit or debit card details
Please give us as much notice as possible if you need to cancel a scheduled service. If a service is cancelled within 24 hours of its scheduled date we may have to charge a cancellation fee up to a maximum of 50% of the quoted fee.
Payment in full will be due for any visit which is cancelled on the day of the clean, including any visit where the cleaners are unable to gain access to a property or where they are unable to carry out their duties because of hazardous conditions.
Where your regular visit falls on a bank or public holiday – and we are not working that day - we will do our best to rearrange your visit for a mutually satisfactory time.
We guarantee all our work: if you are not satisfied with the service you have received from us please contact the office by telephone or email. We will gladly return and re-clean any areas in question free of charge. If you are still not satisfied we will immediately refund our charges for the affected area(s).
This guarantee is only applicable provided (i) you have complied with all obligations incumbent upon you under these terms and conditions; (ii) you have notified us of your concerns by telephone or email within 24 hours of the completion of the service and (iii) you allow our staff access to your property within 48 hours in order to re-clean any affected areas.
Please note for carpet cleaning customers our guarantee does not include an undertaking to remove all or any stains or marks from your carpets. No guarantee is given that all stains can be removed. We will advise you of the likelihood of successfully removing stains and marks when we carry out our pre-inspection. Beyond this, we guarantee that if a stain or mark is capable of being removed, we will remove it. If we cannot, and another reputable contractor does within 14 days of our visit, we will refund our charges.
We cannot guarantee exact arrival times for any visit. If required, we will give you an indication of when to expect the cleaners and advise you if there is likely to be any undue delay.
Our staff will not enter any environment or clean any areas they consider to be unsafe or potentially hazardous to health. In particular staff are under strict instructions not to clean vomit, blood or any similar hazard.
In the event of any damage or breakages you must inform us as soon as possible and in any event within 24 hours of the relevant visit.
Our liability shall be limited to the repair or replacement cost of the item in question, taking into account its age and condition, and in no event will our liability exceed the sum of £500.00.
You agree that the intimation of a complaint or a claim for compensation for damages under Conditions Four or Seven of these terms does not entitle you to withhold payment for services rendered nor are you entitled to any right of set-off.